Home insurance

Claiming Online

Making a claim online is quick and hassle-free. Just fill in the form and we'll take care of the rest.

We aim to contact you within 2 hours of you making your claim, between 8am and 6pm, Monday to Friday. If you make a claim on your insurance policy, your premium may increase when you renew.

Before you get started, make sure you have the following details to hand:

  • Your insurance policy number
  • An estimate of the size of the affected area
  • Photos of damaged or lost property
  • Receipts, quotes or invoices - if you have them
  • An estimate of the size of the affected area
  • Receipts, quotes or invoices - if you have them

If there has been an emergency it's always better to call us on 08000279844 so we can help you as soon as possible (lines are open 24/7).

Examples of emergency situations

  • Your home has been left unsecure due to damaged locks, doors, or windows
  • There's any risk of injury to you or anyone else from hazards like falling masonry or electrocution
  • There's standing water in your home as a result of flooding
  • Your home is uninhabitable
  • There's ongoing dripping or leaking water
  • There's any risk of injury to you or anyone else from hazards like falling masonry or electrocution
  • Your home is uninhabitable
Claim online